Gómez Cañaveral, Jesús A.

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Diseño de un sistema de métricas para la Oficina de Compras en el Departamento de Finanzas del RUM
(2006) Gómez Cañaveral, Jesús A.; Pagán Parés, Omell; College of Engineering; Resto Batalla, Pedro; Artiles León, Noel; Department of Industrial Engineering; Medina Vargas, María de los A.
The Balanced Score Card (BSC) is a continuous improvement methodology that evaluates the performance of management in organizations. It helps to monitor and control activities and enhance decision‐making processes. The main objective of this project is to design a metrics system for the Purchasing Office at the University of Puerto Rico at Mayagüez Campus (RUM) based on the BSC Method. This is in order to satisfy a need of the Purchasing Office Director and as part of a continuous improvement process to evaluate the performance of the measurement of relevant processes. The methodology includes: current process and strategic plan knowledge, management interviews and trainings, indices definition and surveys design. The results included: current situation quantitative analysis, database design and implementation process. The system allowed to calculate and display indices that were grouped into four perspectives: Innovation and Learning, Internal processes, Customers and Finance. Advantages and benefits were management knowledge of: customer satisfaction levels, process time averages and goals and strategies definition to each perspective.