Publication:
An exploratory study of human resources outsourcing practices within organizations in Puerto Rico

dc.contributor.advisor Javier Montalvo, Dafne
dc.contributor.author Sepúlveda Ramírez, Laura A.
dc.contributor.college College of Business Administration en_US
dc.contributor.committee Colón, Marta
dc.contributor.committee Ortiz, Rosario A.
dc.contributor.department Department of Business Administration en_US
dc.contributor.representative Delgado, Olben
dc.date.accessioned 2018-01-26T17:57:12Z
dc.date.available 2018-01-26T17:57:12Z
dc.date.issued 2009
dc.description.abstract This study explores and describes the current state of the HRO practice in Puerto Rico from the HRO service buyer point of view. Then results are compared to a similar study conducted in 2006. Ninety eight, out of 478 different organizations, active members of the Society for Human Resource Management, participated in the study. Almost two thirds (65%) of the organizations are either outsourcing HR functions or consider outsourcing HR functions in the future which might indicate a future growth on HRO in Puerto Rico. At present, the main drivers to outsource HR functions are cost savings and the need to focus on core business functions. Most organizations ensure HRO success by evaluating their HRO service providers (HROSP) and monitoring service contracts. Despite these efforts, some of the organizations indicated that at some point, they had to either change HROSP or cancel HRO contracts bringing HR functions back in-house, as a result of poor service levels and/or unpredictable costs.
dc.description.abstract Este estudio explora y describe el estado actual de la pr·ctica de subcontrataciÛn de funciones de RH en Puerto Rico desde el punto de vista del comprador. Los resultados son luego comparados con un estudio similar realizado en la isla en el 2006. Noventa y ocho de 478 organizaciones representadas en la Sociedad para la Gerencia de Recursos Humanos en Puerto Rico, participaron en el estudio. El 65% de las organizaciones subcontratan funciones de RH o piensan subcontratar funciones de RH en un futuro, lo que podría indicar un crecimiento del mercado en Puerto Rico. Actualmente, las razones principales para la subcontratación de funciones de RH son: la reducción de costos y la necesidad de enfocar funciones en actividades estratégicas. La mayor parte de las organizaciones aseguran el éxito de la subcontratación evaluando sus proveedores de servicio y supervisando el cumplimiento de contrato. A pesar de estos esfuerzos algunas de las organizaciones han cambiado de proveedor, cancelado contratos reincorporando las funciones de RH nuevamente al manejo interno, o ambos. Esto como consecuencia de niveles de servicio pobres y/o gastos imprevisibles.
dc.description.graduationYear 2009 en_US
dc.identifier.uri https://hdl.handle.net/20.500.11801/178
dc.language.iso en en_US
dc.rights.holder (c) 2009 Laura Angélica Sepúlveda Ramírez en_US
dc.rights.license All rights reserved en_US
dc.subject Human resources outsourcing en_US
dc.subject.lcsh Personnel management--Contracting out en_US
dc.title An exploratory study of human resources outsourcing practices within organizations in Puerto Rico en_US
dc.type Thesis en_US
dspace.entity.type Publication
thesis.degree.discipline Organizational Studies-Human Resources en_US
thesis.degree.level M.B.A. en_US
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