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dc.contributor.advisorCesaní-Vázquez, Viviana I.
dc.contributor.authorSuárez-Bello, Marlene J.
dc.date.accessioned2018-11-28T17:29:11Z
dc.date.available2018-11-28T17:29:11Z
dc.date.issued2003
dc.identifier.urihttps://hdl.handle.net/20.500.11801/1547
dc.description.abstractThis work presents a comparative evaluation of supplier selection processes in different corporate environments using a multiple exploratory case study approach and the ISO 9000 standards. The corporate environments examined were a pharmaceutical, an agricultural equipment company, and an injection molding organization. This research indicates that the supplier performance measurement criteria most commonly used by these industries are quality, delivery and service. Also, depending on the corporate environment of these industries, the importance of these performance metrics can vary. In general, quality is the most important criterion in the organizations studied. Delivery is a critical supplier’s performance measure in the pharmaceutical industry, since the reliability of the suppliers is affected in case of delivery failure in this sensitive market. Finally, these organizations continuously review and implement effective quality systems following the rigorous ISO 9000 series of standards and most companies have developed inhouse procedures and softwares for the supplier selection process.en_US
dc.description.abstractEste trabajo presenta una evaluación comparativa de procesos de selección de proveedores en diferentes ambientes corporativos, usando la metodología de múltiples casos de estudio y los estándares de ISO 9000. Los ambientes corporativos examinados fueron una farmacéutica, una organización de equipos de agricultura y una manufacturera de moldeo de inyección. Esta investigación muestra que los criterios más comúnmente usados en las medidas de desempeño de los proveedores en estas industrias son calidad, entrega y servicio. Además, dependiendo del ambiente corporativo de estas industrias, varía la importancia de estas métricas. En general, la calidad es el criterio más importante en las organizaciones analizadas. La entrega es una medida crítica de desempeño de suplidores en la industria farmacéutica, ya que, la confiabilidad del suplidor puede ser afectada en caso de que la entrega falle en este mercado. Finalmente, estas organizaciones revisan continuamente e implementan sistemas de calidad basados en los estándares de ISO 9000.en_US
dc.language.isoEnglishen_US
dc.subjectSupplier selection processesen
dc.subjectComparative evaluationen
dc.subjectMultiple exploratory case studyen
dc.subjectISO 9000 standardsen
dc.titleA case study approach to the supplier selection processen_US
dc.typeProject Reporten_US
dc.rights.licenseAll rights reserveden_US
dc.rights.holder(c)2003 Marlene J. Suárez Belloen_US
dc.contributor.committeeDeliz Alvarez, José R.
dc.contributor.committeeVázquez Ruiz, Rita
dc.contributor.representativeRuiz Vargas, Yolanda
thesis.degree.levelM.E.en_US
thesis.degree.disciplineIndustrial Engineeringen_US
dc.contributor.collegeCollege of Engineeringen_US
dc.contributor.departmentDepartment of Industrial Engineeringen_US
dc.description.graduationYear2004en_US


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    Items included under this collection are theses, dissertations, and project reports submitted as a requirement for completing a graduate degree at UPR-Mayagüez.

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