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dc.contributor.advisorOrengo-Serra, Karen L.
dc.contributor.authorBuitrago-González, Misael
dc.description.abstractIn a descriptive study to determine the degree of satisfaction with hospital services at a hospital in the Mayagüez area, three hypothesis were formulated: 1) differences exist in clients satisfaction and the way they are care for by hospital personnel, 2) in a general way, hospital facilities influence clients satisfaction, and 3) the higher the communication, the higher the degree of clients satisfaction. A convenient sample of 51 participants was selected. The instrument for data collection used was the Key Quality Characteristic Assessment for Hospitals (KQCAH) which identifies eight factors: 1) respect and care, 2) effectiveness and continuity, 3) convenience 4) information 5) efficiency 6) food, 7) first impression and 8) personnel diversity. Results showed that a significant relationship exists among satisfaction and the way hospital personnel care for clients and the hospital facilities available. The variables communications and clients satisfaction showed not a significant relationship. The study concluded that in regard to client satisfaction only four of the eight factors: 1) convenience, 2) first impression, 3) respect and 4) effectiveness and continuity were of most interest.en_US
dc.subjectSatisfaccion del clienteen_US
dc.subjectServicios hospitalariosen_US
dc.subject.lcshPatient satisfaction-- Puerto Rico -- Mayaguez -- Statistics.en_US
dc.subject.lcshHospital patients --Puerto Rico -- Mayaguez -- Attitudes.en_US
dc.subject.lcshHospital care -- Puerto Rico -- Mayaguez -- Statistics.en_US
dc.subject.lcshConsumer satisfaction.en_US
dc.titleSatisfacción de los clientes con los servicios hospitalarios en el área de Mayaguez, Puerto Ricoen_US
dc.rights.licenseAll rights reserveden_US
dc.rights.holder(c) 2007 Misael Buitrago Gonzálezen_US
dc.contributor.committeeNieto Vázquez, Miriam
dc.contributor.committeeOrtiz Rodríguez, Rosario
dc.contributor.representativeColón Rivera, Celia R. Administration-Generalen_US
dc.contributor.collegeCollege of Business Administrationen_US
dc.contributor.departmentDepartment of Business Administrationen_US

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  • Theses & Dissertations
    Items included under this collection are theses, dissertations, and project reports submitted as a requirement for completing a graduate degree at UPR-Mayagüez.

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