Orengo Serra, Karen L.Buitrago González, Misael2018-01-262018-01-262007https://hdl.handle.net/20.500.11801/221In a descriptive study to determine the degree of satisfaction with hospital services at a hospital in the Mayagüez area, three hypothesis were formulated: 1) differences exist in clients satisfaction and the way they are care for by hospital personnel, 2) in a general way, hospital facilities influence clients satisfaction, and 3) the higher the communication, the higher the degree of clients satisfaction. A convenient sample of 51 participants was selected. The instrument for data collection used was the Key Quality Characteristic Assessment for Hospitals (KQCAH) which identifies eight factors: 1) respect and care, 2) effectiveness and continuity, 3) convenience 4) information 5) efficiency 6) food, 7) first impression and 8) personnel diversity. Results showed that a significant relationship exists among satisfaction and the way hospital personnel care for clients and the hospital facilities available. The variables communications and clients satisfaction showed not a significant relationship. The study concluded that in regard to client satisfaction only four of the eight factors: 1) convenience, 2) first impression, 3) respect and 4) effectiveness and continuity were of most interest.esSatisfaccion del clienteServicios hospitalariosPatient satisfaction-- Puerto Rico -- Mayaguez -- Statistics.Hospital patients --Puerto Rico -- Mayaguez -- Attitudes.Hospital care -- Puerto Rico -- Mayaguez -- Statistics.Consumer satisfaction.ThesisAll rights reserved(c) 2007 Misael Buitrago González