Ramírez-Pagán, Edith J.

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Impact of cultural diversity in project management
(2009) Ramírez-Pagán, Edith J.; Seguí-Figueroa, Miguel A.; College of Business Administration; Bravo Vick, Héctor; Muñoz González, David; Department of Business Administration; Dika, Sandra L.
The purpose of this research is to explore the impact of cultural diversity in project management, using an exploratory case study approach. The sample for this research was selected from the Electronic and Aerospace Industry. The companies selected operate in a multi- national environment integrating diversity and involving project management. The research relies on two major sources of evidence: a questionnaire and face to face interviews with project managers. Some questionnaire results were that 92% of the participants believe cultural diversity may exist when working in teams, 60% agree that cultural diversity impact project management and 83% believe that cultural diversity can initiate conflicts between team members. In the face to face interviews, managers from both companies expressed that technical knowledge and good communication skills are very important in project teams with cultural diversity. The Positive Behaviors Model is proposed to help project managers and team members to achieve expected outcomes.