Publication:
Evaluating emotional intelligence in the workplace: a selected sample
Evaluating emotional intelligence in the workplace: a selected sample
Authors
Ayala-Pérez, Zuleima
Embargoed Until
Advisor
Ruiz-Vargas, Yolanda
College
College of Business Administration
Department
Department of Business Administration
Degree Level
M.B.A.
Publisher
Date
2009
Abstract
The purpose of this research was to analyze the relevance of emotional intelligence (EI)
in the workplace in Puerto Rico, specifically in the Pharmaceutical and Medical Devices Industry
of the western region of the Island. The sample obtained was composed of 82 managerial and
non-managerial employees from four different companies. The instruments administered to the
employees were the Work Profile Questionnaire-Emotional Intelligence Version and a
demographic information sheet, in order to obtain their emotional quotient (EQ) and socioeconomic
characteristics. Correlations, regression analysis, t-Test, and ANOVA were applied to
data. It was found that the participants have a high level of EI and got high scores in the seven
EI components measured. Also, it was found that younger employees and those with lower
educational level tend to have lower EQ scores. It was concluded that EI might impact the
workplace and can be a useful criteria for business leaders and managers.
Keywords
Emotional intelligence,
Pharmaceutical and Medical Devices Industry
Pharmaceutical and Medical Devices Industry
Usage Rights
Persistent URL
Cite
Ayala-Pérez, Z. (2009). Evaluating emotional intelligence in the workplace: a selected sample [Thesis]. Retrieved from https://hdl.handle.net/20.500.11801/199