Evaluating emotional intelligence in the workplace: a selected sample

dc.contributor.advisor Ruiz-Vargas, Yolanda Ayala-Pérez, Zuleima College of Business Administration en_US
dc.contributor.committeeMember Bravo-Vick, Héctor en_US
dc.contributor.committeeMember Colón-de Toro, Marta en_US
dc.contributor.committeeMember Ortiz-Rodríguez, Rosario A. en_US
dc.contributor.department Department of Business Administration en_US
dc.contributor.representative Zapata-Medina, Rocío I. en_US 2018-01-26T18:17:25Z 2018-01-26T18:17:25Z 2009
dc.description.abstract The purpose of this research was to analyze the relevance of emotional intelligence (EI) in the workplace in Puerto Rico, specifically in the Pharmaceutical and Medical Devices Industry of the western region of the Island. The sample obtained was composed of 82 managerial and non-managerial employees from four different companies. The instruments administered to the employees were the Work Profile Questionnaire-Emotional Intelligence Version and a demographic information sheet, in order to obtain their emotional quotient (EQ) and socioeconomic characteristics. Correlations, regression analysis, t-Test, and ANOVA were applied to data. It was found that the participants have a high level of EI and got high scores in the seven EI components measured. Also, it was found that younger employees and those with lower educational level tend to have lower EQ scores. It was concluded that EI might impact the workplace and can be a useful criteria for business leaders and managers. en_US
dc.description.graduationYear 2009 en_US
dc.language.iso en en_US
dc.rights.holder (c) 2009 Zuleima Ayala-Pérez en_US
dc.rights.license All rights reserved en_US
dc.subject Emotional intelligence en_US
dc.subject Pharmaceutical and Medical Devices Industry en_US
dc.subject.lcsh Emotional intelligence -- Puerto Rico -- Case studies. en_US
dc.subject.lcsh Emotional intelligence tests -- Puerto Rico. en_US
dc.title Evaluating emotional intelligence in the workplace: a selected sample en_US
dc.type Thesis en_US
dspace.entity.type Publication Business Administration-General en_US M.B.A. en_US
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